Cancellation windows at a glance
More than 48 hours before your flight
Cancel for any reason — you receive a full refund of the flight price. No questions asked. Processed within 3–5 business days to your original payment method.
Full refund
24 – 48 hours before your flight
You may reschedule once, free of charge, subject to availability. If you prefer to cancel outright within this window, a 50% cancellation fee applies — the remaining 50% is refunded.
Reschedule free
Less than 24 hours before your flight
Late cancellations within 24 hours of your slot are non-refundable. The pilot has already committed their time and equipment. We strongly recommend cancelling early if you have any doubts.
No refund
No-show (failure to arrive)
If you do not arrive for your flight without prior notice, the booking is forfeited and no refund is issued. Please contact your pilot as early as possible if you anticipate being late.
No refund
Flight cancelled by pilot (weather / safety)
If your pilot cancels due to unsafe weather conditions, equipment issues, or any operational reason, you receive a full refund or a free reschedule — your choice. Safety always comes first.
Full refund
How to cancel or reschedule
1
Log in to your 2paraglide account
Go to My Bookings in your passenger dashboard. All active and upcoming flights are listed there.
2
Select the flight and choose Cancel or Reschedule
The system will show your eligibility based on the time remaining and apply the correct policy automatically.
3
Refund confirmation sent by email
You'll receive an email confirmation immediately. Refunds are processed within 3–5 business days and returned to your original payment method (Twint or card).
Special circumstances
Medical emergencies: If you or an immediate family member suffers a medical emergency that prevents you from flying, please contact us within 24 hours with supporting documentation. We review these on a case-by-case basis and will always try to offer a full reschedule.
Travel disruptions: Significant travel delays (e.g. cancelled trains, road closures) that prevent arrival are handled sympathetically. Contact your pilot directly and reach out to support — we will do our best to reschedule at no cost.
Weight & eligibility
Weight limits are strictly enforced for safety. If you exceed the operator's maximum passenger weight (typically 100–110 kg) and the flight cannot proceed, you will receive a full refund. Please enter your correct weight at booking to avoid issues on the day.
Need help?
Contact our support team at support@2paraglide.ch or use the in-app chat. We're available daily 08:00 – 20:00 CET. For urgent same-day issues, contact your pilot directly via the booking confirmation message.